An Introduction to Total Quality Administration Essay

BA9203В В В В В В В В В В TOTAL QUALITY MANAGEMENTВ В В В В В В

UNIT IВ В В В В В INTRODUCTION TO QUALITY MANAGEMENT В

Definitions – TOM construction, benefits, recognition and hurdles. Quality – vision, mission and insurance plan statements. Client Focus – customer perception of quality, Translating demands into requirements, customer retention. Dimensions of product and service top quality. Cost of quality.

UNIT IIВ В В В PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENTВ В В

Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi techniques – introduction, loss function, unbekannte and tolerance design, signal to sound ratio. Principles of Top quality circle, Japan 5S principles and 8D methodology.

UNIT IIIВ В В В STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY

Meaning and significance of statistical process control (SPC) – structure of     control graphs for variables and ascribed. Process functionality – which means, significance and measurement – Six sigma  concepts of process capability. Reliability principles – meanings, reliability in series and parallel, and product life qualities curve. Total productive protection (TMP) – relevance to TQM, Terotechnology. Business procedure re-engineering (BPR) – principles,            applications, reengineering method, benefits and limitations.

PRODUCT IVВ В В TOOLS AND TECHNIQUES FOR TOP QUALITY MANAGEMENTВ

Top quality functions creation (QFD) – Benefits, Words of buyer, information firm, House of quality (HOQ), building a HOQ, QFD process. Failure setting effect research (FMEA) – requirements of reliability, failure rate, FMEA stages, design and style, process and documentation. Seven old (statistical) tools. Several new managing tools. Counter marking and POKA YOKE.

UNIT VВ В В QUALITY DEVICES ORGANIZING AND IMPLEMENTATION

Introduction to IS/ISO 9004: 2000 – quality management systems – guidelines intended for performance advancements. Quality Audits. TQM tradition, Leadership – quality...

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