BA9203В В В В В В В В В В TOTAL QUALITY MANAGEMENTВ В В В В В В
UNIT IВ В В В В В INTRODUCTION TO QUALITY MANAGEMENT В
Definitions вЂ“ TOM construction, benefits, recognition and hurdles. Quality вЂ“ vision, mission and insurance plan statements. Client Focus вЂ“ customer perception of quality, Translating demands into requirements, customer retention. Dimensions of product and service top quality. Cost of quality.
UNIT IIВ В В В PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENTВ В В
Overview of the contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum, Ishikawa, Taguchi techniques вЂ“ introduction, loss function, unbekannte and tolerance design, signal to sound ratio. Principles of Top quality circle, Japan 5S principles and 8D methodology.
UNIT IIIВ В В В STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY
Meaning and significance of statistical process control (SPC) вЂ“ structure of В В В В control graphs for variables and ascribed. Process functionality вЂ“ which means, significance and measurement вЂ“ Six sigmaВ В concepts of process capability. Reliability principles вЂ“ meanings, reliability in series and parallel, and product life qualities curve. Total productive protection (TMP) вЂ“ relevance to TQM, Terotechnology. Business procedure re-engineering (BPR) вЂ“ principles, В В В В В В В В В В В applications, reengineering method, benefits and limitations.
PRODUCT IVВ В В TOOLS AND TECHNIQUES FOR TOP QUALITY MANAGEMENTВ
Top quality functions creation (QFD) вЂ“ Benefits, Words of buyer, information firm, House of quality (HOQ), building a HOQ, QFD process. Failure setting effect research (FMEA) вЂ“ requirements of reliability, failure rate, FMEA stages, design and style, process and documentation. Seven old (statistical) tools. Several new managing tools. Counter marking and POKA YOKE.
UNIT VВ В В QUALITY DEVICES ORGANIZING AND IMPLEMENTATION
Introduction to IS/ISO 9004: 2000 вЂ“ quality management systems вЂ“ guidelines intended for performance advancements. Quality Audits. TQM tradition, Leadership вЂ“ quality...